Southwest Airlines Case Study Problem Statement

Southwest AirlinesCompany IntroducTonSouthwest Airlines Co. is a major U.S. airline that primarily provides short haul, high-frequency, point-to-point, low-fare service. Southwest Airlines conTnues to diFerenTate itself from other air carriers with exemplary customer service delivered by more than 47,000 Employees to more than 100 million Customers annually. Southwest operates more than 3,600 ±ights a day, serving 94 desTnaTons across the United States and six addiTonal countries. Southwest service to Puerto Vallarta, Mexico, begins in June 2015; and subject to government approvals, service to Belize City, Belize, begins in October 2015. Southwest was incorporated in ²exas and commenced operaTons on June 18, 1971 with three Boeing 737 aircra³ serving three ²exas ciTes (Dallas, Houston, and San Antonio). ²oday, the Company operates the largest ±eet of Boeing aircra³ in the world, the majority of which are equipped with satellite-based Wi´i providing gate-to-gate connecTvity while over the United States. Southwest has the lowest operaTng cost structure in the domesTc airline industry and consistently oFers the lowest and simplest fares. Southwest also has one of the best overall customer service records. LUV is Southwest’s NYSE symbol, selected to represent the company’s home at Dallas Love ´ield, as well as the theme of Southwest’s employee and customer relaTonships.As of March 31, 2015, Southwest operated 679 Boeing 737 aircra³:²ypeNumberSeats737-300120137/143737-50012122737-700455137/143737-80092175Problem Statement---IdenTfy the problem(s)Strategic AnalysisSWO²´ive ´orces or Value ChainGeneric Strategies´inancial Analysis (Required on most cases except 1st and extra credit) Make sure you are puµng in basics ¶rst-- revenue and pro¶tability.OpTonsRecommendaTonsConclusion



Southwest Airlines entered the airlines market and within a few years was known amongst the market leaders by following a low costdifferentiation strategy. Not only did the airlines win numerous price wars by just religiously following its set of coherent activities but it alsogained many loyal customers who wanted to fly in South West and wrote to them for setting up new flight routes.Southwest now had two major issues at hand, one was how would they continue to be the low cost leaders in the industry by making theirstrategy sustainable. The other was they wanted to foray into new markets or establish new routes to expend their reach in the industry.There were many activities that lead the strategy to be successful including low operating costs, low turnaround time, committed and efficientemployees etc. Their strengths seemed to be how well they managed time. They saved a lot of time on flight and in the airport which led tocost savings later. They now were on cross roads and wanted to make their strategy sustainable.The second dilemma was about their expansion strategy. South west had always followed a controlled expansion strategy and always wasknown for its deliberate and cautious moves to expand. Now they had three options at hand


Expand within system, add a new segment between Detroit and Phoenix- where the airport gate and landing fee would be higher thanthe average Southwest Standards


Grow in Chicago by adding a route from Chicago to Dayton- the fee per passenger would be lower than their average in otherairports, the airport was fairly uncongested and had room for further expansionc)Establish base in east coast- kick off service from Baltimore- airport fees was in line with the systemIn assessing the best option we evaluated all the three options both qualitatively and quantitatively. We evaluated the risks as well as thereturns in each of the three options separately and determined the best option. We forecasted the demand based on past growth rate. NPVand an calculation of the payback period for each of the options gave us an understanding of the returns that each project would provide uswith. Risks are always based on the best case, worst case and expected case scenarios of the prices to be offered to the customers sinceSouthwest had to maintain a cost lower than almost 60% of the industry average to be competitive in the industry. They could maintain theirlow prices only through their low operating costs. In the sensitivity analysis the final option seemed to go very well with the statement “higher the risk higher the return” which does not go very well with Southwest’s controlled expansion theory. The second option seemed toturn very bad in the worst case scenario in which southwest could operate due to entry of new competitors. The first option of expandingwithin the system was moderate and fared well in both the worst and best case scenario.Looking at it qualitatively the first option seemed lucrative since there were a lot of passengers already asking for the particular route to beestablished and this would improve the brand image of Southwest since they would be responding to customer.

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